How can we help?

• Get set up

  Get started with Voxy on your Mac
  Install Voxy, sign in, finish the two minute setup, and learn the few things worth knowing: holding your key, hands free, cancelling, read aloud, the dictionary and the scratchpad.

  Allow the microphone, keyboard access and Input Monitoring
  Voxy needs three macOS permissions. What each one is for, how to turn it on, and what to do when a switch looks on but Voxy still says it is off.

  Make the fn key work, or choose another key
  Set the globe key to Do Nothing so the emoji picker stays away, or pick any other key to hold while you talk.

• When a take goes wrong

  When a take fails: what the message means and how to retry
  Voxy keeps your words safe when something goes wrong. What each message means, where failed takes wait, and how Retry works.

• Your account and plan

  Sign in, verify your email, and reset your password
  Signing in on your computer and on the website, confirming your email address with the code or the link, what to do when the email does not arrive, resetting your password, and what the sign in messages mean.

  Pay, cancel, resubscribe and refunds
  How paying for Voxy Pro works, how to cancel from the Mac app or the website, what happens to your plan after you cancel, and how refunds work.

• Your privacy

  Your data, your privacy, and deleting your account
  What stays on your Mac, what passes through our servers, what we keep, how long saved audio lasts, who helps us run Voxy, and how to delete a take or your whole account.

• Contact us

  support@tryvoxy.com

  Setup, a key that will not work, wrong words, billing or your account. Write from the email address on your account, and tell us your Voxy version and the exact words of any message you saw. What to include

Privacy or security questions: hello@tryvoxy.com. Every inbox is on the contact page.