Pay, cancel, resubscribe and refunds

Pay for Pro

Upgrade from the Mac app (Settings, then Account, then Upgrade) or from your account page on the website. Checkout is run by Polar, our payment partner, which is the seller on your receipt. It charges in US dollars and emails you the receipt.

Pro turns on as soon as the payment goes through. If your plan still shows Free after a few minutes, write to us from the email address on your account.

Paying from Pakistan? If your card is declined, the usual cause is that international online payments are turned off for that card. Turn them on in your bank's app or by calling your bank, then try again.

Cancel Pro

You can cancel at any time, and you keep Pro until the end of the month you paid for.

• In the Mac app: open Settings, then Account, click Manage plan, then Unsubscribe.
• On the website: sign in, open your account page, click Cancel Pro, and confirm.

Afterwards your plan shows Pro until the day your paid month ends. Then your account moves to Free, with all your history, and you are not charged again.

Changed your mind?

Before your paid month ends, open Manage billing on your account page, or Manage subscription in the Mac app, and resume your subscription there. Your renewal date stays the same and you are never charged twice for the same days. Once the paid month is over, you can upgrade again like anyone else.

Your card and your invoices

Manage billing on your account page, or Manage subscription in the Mac app, opens the billing page where you can change your card and see your invoices.

If a renewal payment does not go through, Voxy keeps Pro for a few days while you update your card there. If the payment still fails, your account moves to Free.

Refunds

We do not refund part of a month, except where the law requires it or as a goodwill gesture. If something went wrong, write to us from the email address on your account and tell us what happened. We look at every request.

Deleting your account cancels Pro bought on the website at once, and the days left in that month are not refunded.

Pro billed by Apple

If you bought Pro through the App Store, Apple bills it. To change or cancel it, open Settings on your iPhone, tap your name, then tap Subscriptions. Refunds for App Store purchases go through Apple; we cannot give them ourselves. Your account page on the website says when Apple bills your plan.